Competence Framework Activity

Answer complex product queries relating to large cavity barriers

Sell & distribute | SD014

This activity is about answering complex queries regarding large cavity barriers. Complex queries are considered to be those where the information required to answer them is not available through product websites or data sheets and other information e.g. details of classification and 3rd party certification needs to be used. This might include explaining interfaces between products, and providing advice and guidance on which products are suitable for which applications, considering environment, lifetime, and services & compartmentation design.

Culture & behaviour

Core abilities

Culture & behaviour

Close X

Effective working behaviours

You must:

Work within limits of own capability and know when to seek advice from others

Manage own time effectively

Work effectively individually and as part of a team

Communicate effectively

Undertake personal development activities to maintain currency of competence

Culture & behaviour

Close X

Sales & distribution behaviours

You must:

Challenge unsafe behaviours and activities, and report where necessary

Work in accordance with quality requirements and challenge where they are not being met

Act ethically to ensure safe outcomes

Culture & behaviour

Close X

Leadership behaviours for design and specification

You must:

Demonstrate effective leadership

Currency of competence

Close X

Experience answering complex product queries relating to large fabric cavity barriers

You must have:

5 instances of correctly answering complex product queries relating to large fabric cavity barriers, per year

Core abilities

Close X

Using product testing information

You must:

Understand how information on system performance can contribute to product selection

To include: third party certification, fire test evidence, classification

Know how to match products with customer requirements according to accepted / certified use

Core abilities

Close X

Core passive fire knowledge

You must:

Know the importance of passive fire protection in safeguarding buildings and people

To include: compartmentation; how PFP impedes fire to protect structures and people.

Know suitable vocabulary to discuss passive fire protection products

Core abilities

Close X

Limits of responsibility

You must:

Know that you can make a construction product choice, substitution or recommendation, based on published product information

Specific abilities

Close X

Collect information on customer requirements

You must:

Know the organisational processes for escalating queries and why it is important that they are followed

Understand that queries should be escalated when product don't appear to match stated use cases or performance

You must be able to:

Question customers to clarify their needs

Collate information on customer requirements

To include: where and how the product is to be used, the type of building that the product is to be used in, the environment that the product is to be used in, required performance characteristics

Escalate queries where customer requirements cannot be met through existing, published product information

Record information according to organisational processes

Specific abilities

Close X

Finding and interpreting information on large cavity barriers

You must:

Know the materials that services are commonly made from and their implications for large cavity barriers

Know the supporting construction materials that are commonly used and their implications for the use of large cavity barriers

Know where to find detailed information on passive fire protection products, relating to large cavity barriers

Know how to interpret detailed information on large cavity barriers

To include: characteristics, quality, uses, limitations

Know that use categories are specified for materials used for large cavity barriers, and how those categories are located and applied

To include categories as set out in the ASFP red book

Know organisational processes for highlighting and resolving inaccurate or incomplete product information and why it is important that they are followed

Know the impact of getting information wrong

Specific abilities

Close X

Answer complex product queries relating to large cavity barriers

You must:

Make recommendations for products for large cavity barriers to meet customer requirements, based upon stated product performance

You must be able to:

Locate product information for large cavity barriers, and interpret against customer requirements

Currency of competence

Experience answering complex product queries relating to large fabric cavity barriers

Specific abilities

Culture & behaviour

Core abilities

Currency of competence

Specific abilities

Close X

Culture & behaviour

Effective working behaviours

You must:

Work within limits of own capability and know when to seek advice from others

Manage own time effectively

Work effectively individually and as part of a team

Communicate effectively

Undertake personal development activities to maintain currency of competence

Sales & distribution behaviours

You must:

Challenge unsafe behaviours and activities, and report where necessary

Work in accordance with quality requirements and challenge where they are not being met

Act ethically to ensure safe outcomes

Leadership behaviours for design and specification

You must:

Demonstrate effective leadership

Close X

Culture & behaviour

Effective working behaviours

You must:

Work within limits of own capability and know when to seek advice from others

Manage own time effectively

Work effectively individually and as part of a team

Communicate effectively

Undertake personal development activities to maintain currency of competence

Sales & distribution behaviours

You must:

Challenge unsafe behaviours and activities, and report where necessary

Work in accordance with quality requirements and challenge where they are not being met

Act ethically to ensure safe outcomes

Leadership behaviours for design and specification

You must:

Demonstrate effective leadership

Close X

Culture & behaviour

Effective working behaviours

You must:

Work within limits of own capability and know when to seek advice from others

Manage own time effectively

Work effectively individually and as part of a team

Communicate effectively

Undertake personal development activities to maintain currency of competence

Sales & distribution behaviours

You must:

Challenge unsafe behaviours and activities, and report where necessary

Work in accordance with quality requirements and challenge where they are not being met

Act ethically to ensure safe outcomes

Leadership behaviours for design and specification

You must:

Demonstrate effective leadership

Close X

Currency of competence

Experience answering complex product queries relating to large fabric cavity barriers

You must have:

5 instances of correctly answering complex product queries relating to large fabric cavity barriers, per year

Close X

Core abilities

Using product testing information

You must:

Understand how information on system performance can contribute to product selection

To include: third party certification, fire test evidence, classification

Know how to match products with customer requirements according to accepted / certified use

Core passive fire knowledge

You must:

Know the importance of passive fire protection in safeguarding buildings and people

To include: compartmentation; how PFP impedes fire to protect structures and people.

Know suitable vocabulary to discuss passive fire protection products

Limits of responsibility

You must:

Know that you can make a construction product choice, substitution or recommendation, based on published product information

Close X

Core abilities

Using product testing information

You must:

Understand how information on system performance can contribute to product selection

To include: third party certification, fire test evidence, classification

Know how to match products with customer requirements according to accepted / certified use

Core passive fire knowledge

You must:

Know the importance of passive fire protection in safeguarding buildings and people

To include: compartmentation; how PFP impedes fire to protect structures and people.

Know suitable vocabulary to discuss passive fire protection products

Limits of responsibility

You must:

Know that you can make a construction product choice, substitution or recommendation, based on published product information

Close X

Core abilities

Using product testing information

You must:

Understand how information on system performance can contribute to product selection

To include: third party certification, fire test evidence, classification

Know how to match products with customer requirements according to accepted / certified use

Core passive fire knowledge

You must:

Know the importance of passive fire protection in safeguarding buildings and people

To include: compartmentation; how PFP impedes fire to protect structures and people.

Know suitable vocabulary to discuss passive fire protection products

Limits of responsibility

You must:

Know that you can make a construction product choice, substitution or recommendation, based on published product information

Close X

Specific abilities

Collect information on customer requirements

You must:

Know the organisational processes for escalating queries and why it is important that they are followed

Understand that queries should be escalated when product don't appear to match stated use cases or performance

You must be able to:

Question customers to clarify their needs

Collate information on customer requirements

To include: where and how the product is to be used, the type of building that the product is to be used in, the environment that the product is to be used in, required performance characteristics

Escalate queries where customer requirements cannot be met through existing, published product information

Record information according to organisational processes

Finding and interpreting information on large cavity barriers

You must:

Know the materials that services are commonly made from and their implications for large cavity barriers

Know the supporting construction materials that are commonly used and their implications for the use of large cavity barriers

Know where to find detailed information on passive fire protection products, relating to large cavity barriers

Know how to interpret detailed information on large cavity barriers

To include: characteristics, quality, uses, limitations

Know that use categories are specified for materials used for large cavity barriers, and how those categories are located and applied

To include categories as set out in the ASFP red book

Know organisational processes for highlighting and resolving inaccurate or incomplete product information and why it is important that they are followed

Know the impact of getting information wrong

Answer complex product queries relating to large cavity barriers

You must:

Make recommendations for products for large cavity barriers to meet customer requirements, based upon stated product performance

You must be able to:

Locate product information for large cavity barriers, and interpret against customer requirements

Close X

Specific abilities

Collect information on customer requirements

You must:

Know the organisational processes for escalating queries and why it is important that they are followed

Understand that queries should be escalated when product don't appear to match stated use cases or performance

You must be able to:

Question customers to clarify their needs

Collate information on customer requirements

To include: where and how the product is to be used, the type of building that the product is to be used in, the environment that the product is to be used in, required performance characteristics

Escalate queries where customer requirements cannot be met through existing, published product information

Record information according to organisational processes

Finding and interpreting information on large cavity barriers

You must:

Know the materials that services are commonly made from and their implications for large cavity barriers

Know the supporting construction materials that are commonly used and their implications for the use of large cavity barriers

Know where to find detailed information on passive fire protection products, relating to large cavity barriers

Know how to interpret detailed information on large cavity barriers

To include: characteristics, quality, uses, limitations

Know that use categories are specified for materials used for large cavity barriers, and how those categories are located and applied

To include categories as set out in the ASFP red book

Know organisational processes for highlighting and resolving inaccurate or incomplete product information and why it is important that they are followed

Know the impact of getting information wrong

Answer complex product queries relating to large cavity barriers

You must:

Make recommendations for products for large cavity barriers to meet customer requirements, based upon stated product performance

You must be able to:

Locate product information for large cavity barriers, and interpret against customer requirements

Close X

Specific abilities

Collect information on customer requirements

You must:

Know the organisational processes for escalating queries and why it is important that they are followed

Understand that queries should be escalated when product don't appear to match stated use cases or performance

You must be able to:

Question customers to clarify their needs

Collate information on customer requirements

To include: where and how the product is to be used, the type of building that the product is to be used in, the environment that the product is to be used in, required performance characteristics

Escalate queries where customer requirements cannot be met through existing, published product information

Record information according to organisational processes

Finding and interpreting information on large cavity barriers

You must:

Know the materials that services are commonly made from and their implications for large cavity barriers

Know the supporting construction materials that are commonly used and their implications for the use of large cavity barriers

Know where to find detailed information on passive fire protection products, relating to large cavity barriers

Know how to interpret detailed information on large cavity barriers

To include: characteristics, quality, uses, limitations

Know that use categories are specified for materials used for large cavity barriers, and how those categories are located and applied

To include categories as set out in the ASFP red book

Know organisational processes for highlighting and resolving inaccurate or incomplete product information and why it is important that they are followed

Know the impact of getting information wrong

Answer complex product queries relating to large cavity barriers

You must:

Make recommendations for products for large cavity barriers to meet customer requirements, based upon stated product performance

You must be able to:

Locate product information for large cavity barriers, and interpret against customer requirements

This is a newly defined activity profile. If you have any comments, please get in touch.

Answer complex product queries relating to large cavity barriers

Sell & distribute | SD014

Culture & behaviour

Core abilities

Effective working behaviours

You must:

Sales & distribution behaviours

You must:

Leadership behaviours for design and specification

You must:

Experience answering complex product queries relating to large fabric cavity barriers

You must have:

Using product testing information

You must:

Core passive fire knowledge

You must:

Limits of responsibility

You must:

Collect information on customer requirements

You must:

You must be able to:

Finding and interpreting information on large cavity barriers

You must:

Answer complex product queries relating to large cavity barriers

You must:

You must be able to:

Currency of competence

Specific abilities

Culture & behaviour

Core abilities

Currency of competence

Specific abilities

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